Submitting and Managing your Requests
Click on My Workspace on the top dashboard/menu area.
You can also access the My Workspace from the customer landing page.
Click on the service you wish to use - ie Graphic & Design.
A form will prompt you for the details - provide as much information as possible.
Click on the Submit Request to submit your work order.
Once you submit your request - you will see a notification in your portal.
My Request Menu
This is view access only - you are not able to move files from one vertical to another - this is done by the system.
You will be able to view in a kanban view:
New - Outlines any files submitted for completion.
In Progress - Outlines any files that are currently being worked on
Ready for Review - our team has completed your file - and has placed it in Ready for Review - for your feedback
Revisions - Outlines any files that you (as the customer) has returned to our team for them to revise the file
Approved - Outlines any files that you (as the customer) has approved.
(*** this is the location of where you will find your completed files ***)
Archive - The system will archive jobs after a specified time.
By selecting the Reports - you will be able to see the following:
Total Allocated Hours: Subscription Hours
Total Consumed Hours: Number of Hours Used
Total Remaining Hours: Number of hours remaining
The bottom of the screen will show all of the files submitted (Last 50 jobs will be visible)