Customer FAQ’s

Q: How can I add 2 files for this order?

A: Just click on the job under My Request tab. You can drag and drop your files on the section where it says "Choose Files." Or you may also click that link and a pop-up window will appear for you to choose the files to be uploaded.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: What are the conditions of my subscription?

A: Forward the concern to our Account Manager.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: How can I add an artwork to a revision? There's nowhere to upload it.

A: Click on the "My Request" Tab on you dashboard. From there, kindly look for your "Job Name" and click on it. Then you'll see a box above where you can click and upload or drag your files there. Then below that you'll see the Job Status. Just change that to Revision (click on the pen icon) and include your notes on the Job Revision Notes field before pressing Save

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: Can I delete my job from my portal?

A: That feature is currently unavailable but you may move your jobs to the Archive column

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q:  How can I delete files which I mistakenly uploaded?

A: The said feature is currently not available (route request to account manager)

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q:  How do I send revisions?

A: 1. You may just click on the Revision link from the e-mail sent to you. You will be routed to a field where you can put your notes for revision.
    2. From the My request tab, drag and drop your job from the "Ready to review" column to the "Revision" column. A pop-up window will then appear. Input your notes for revision on the Job revision notes field before hitting save.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: How do I approve the job that was sent to me?

A: From your portal, you may just drag the job to the Approved column
Or, you can also just click on the Approve link from the e-mail notification sent to you

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q:  Where can see my Invoice?

A: You may check your invoices on the Account Settings tab.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: Where can I see the finished artwork from my portal?

A: Just click on your job from the My Request tab. You'll then see list of files that we sent along with your uploaded attachments

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: Can I speak to the designer to discuss my job thoroughly?

A: You may reach us to our communication channels so our account managers can discuss with you further

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: Can I use Paypal instead of Credit Card to sign up on Flowz?

A: Yes

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: What is a typical turnaround for a graphic design project?

A: Our typical turn time is 24 hours or less depending on the complexity of the job. We’ll keep you posted for any job that would take more than that.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: I don’t know where to start. Can you help me?

A: Sure we can. Our team is available through call, chat, e-mail or even screen sharing sessions. Let us know whenever you’re available.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: Who owns the copyright for work you have done for me?

A: Copyright and approved imagery is yours. All stock photography used in your request is licensed to Flowz.com through a stock account. Client has the right to the images to use in marketing. If client relationship is resolved. Those images might have to be repurchased to use with future design firms.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: What types of payment do you accept?

A: Currently, Flowz.com accepts VISA, Mastercard and Paypal.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: What services do you provide?

A: Flowz.com provides a full range of graphic design and integrated marketing services to serve your company, group or organization. Our services include:

    • Logo / Identity Design - logos, wordmarks, icons
    • Stationery Design - business card, letterhead, envelope, mailing label, presentation folder
    • Print Collateral - brochures, flyers, and newsletters
    • Advertising - print and online advertising
    • Direct Mail - postcards and mailers
    • eMail Advertising
    • Illustration - custom digital illustration and 3D rendering
    • Photo Editing - image composition, repair and optimization
    • Posters - posters, banners and display graphics
    • Website Design
    • Website Renovations
    • Web Graphics - including Web banner ads and animations
    • Icons
    • Adobe Acrobat® .pdf document creation
    • Presentations - Microsoft® PowerPoint® presentations and graphics
    • Marketing Strategy - branding, product launch and / product management

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: What software do you use?

A: Flowz.com uses and supports the latest versions of industry-standard graphic design and productivity software applications. 

We are equipped to support all major brands of software:

    • Adobe Illustrator® CC
    • Adobe Photoshop® CC
    • Adobe InDesign® CC
    • Adobe Acrobat® 
    • CorelDRAW
    • Microsoft Office

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: Can I really submit my project and work with my designer, completely over the Internet?

A: Absolutely! Our team will be an extension of your business with the convenience of submitting projects online. 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: How much do you charge?

A: We wish there is a straight answer to this, however we charge Hourly.

    • Hourly rated - billed according to the time utilized. 

Clients are updated regularly on their project by our time-log and status reports.

    • We are flexible and can work within any budget constraints you may have. 
    • We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Q: Can a small company afford your services?

A: Our company offers flexible rates that would surely fit your budget. Contact us to discuss further.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: Do you do small projects?

A: Many of our clients are small companies, non-profit organizations and individuals. By    

    "farming out" their design projects, they save themselves time and frustration, and save the  expense of keeping someone on staff to do design tasks. We are flexible and can work within any budget constraints you may be facing. Put us to the test and you'll be surprised how far your design budget can stretch at Flowz.com

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Q: Should I just look for the best price?

    • With the advent of easy-to-use, do-it-yourself graphics software, it is relatively simple for anyone to create a functional logo or adequate Web site. We all know someone who designs Websites or creates graphics as a sideline. This also explains why there are so many badly designed graphics out there; if someone has a paintbrush, it doesn't make them Rembrandt.
    • It's not just about the price, it's also about originality in design and concept, variety of options, mastery of the software and successful and on time delivery to the specifications of your printer or Web host. Many who opt for the lowest price often discover they get what they pay for. So, hire a professional designer, be it Flowz.com - it will save you time and money in the long run. Contact us to see how we can help.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Q: Are there any extra, or hidden, charges?

A: We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start.

Author: admin - Fri, Dec 20, 2019. This article has been viewed 182 times.
Online URL: https://docs.flowz.com/article/customer-faq-s.html

Powered by PHPKB (Knowledge Base Software)