FAQs


What are Flowz’s business hours?

Depending on the city you're located in you’ll be assigned to a team that will be online during the business hours in your city, between Monday to Friday. Business hours are usually from 8am to 5pm.

Who is Flowz for?

Flowz is perfect for small to mid-size businesses. Our mission is to provide you with a level playing field when it comes to providing small businesses with services that are accessible to big players but for a fraction of the cost.

How does the trial work?

You sign up, pay $5.00 and get 5 hours to try us out within one month. You can use your 5 hours to access all of our service offerings. If you decide that we are not the perfect marriage, you can cancel at the end of the trial.
So why do we charge for the trial? To ensure we are only on boarding clients who are seriously considering our service.

How much is the service?

Pick a plan, depending on the number of hours you need. Plans can be found on this link
There is no No set-up fee, no minimum terms, no cancellation penalties. No contracts whatsoever.

What details should my design request include?

Depending on the type of service you need, you will be prompted on the Flowz.com platform to fill out a very detailed request form.Provide as much detail as possible including samples, links, images and much more. Remember the more information you provide your team, the more accurate your product will be and the quicker we can turn it around without too many revisions.

How do I submit and manage my request?

Please use the flowz video here as well as script –
Login to the Flowz portal and choose the type of request you need.
Fill out the form with as much detail as possible, hit submit and then you will be prompted to upload all your files and assets.
Got questions or feedback? You can chat, call and even share your screen with any of Flowz pros using the Flowz portal. There is no extra charge to access this feature, at any time of the delivery process

Who works on my requests?

Please use the flowz video here as well as script –
Login to the Flowz portal and choose the type of request you need.
Fill out the form with as much detail as possible, hit submit and then you will be prompted to upload all your files and assets.
Got questions or feedback? You can chat, call and even share your screen with any of Flowz pros using the Flowz portal. There is no extra charge to access this feature, at any time of the delivery process

How long do requests take to complete?

Depending on the complexity of your submission, you will receive the first draft within 24 hours of the request.

How do I get revisions done?

 


Can I resell any of the designs Flowz creates for me?

Yes, all the rights to the final products belong to you. Make sure you provide us with stock images, copy, and videos that are licensed and you have permission to use. You own the rights to your designs. And we are assuming the materials you provide to us are licensed and owned by you. In the event you send Flowz, unlicensed materials to use, we are not liable for the rights of the final video or design.

I have a really time-sensitive request. What do I do?

Upload it and mention in your request that it is a rush job and we will make it a priority. However, keep in mind that complicated requests such as an hour-long documentary or a 5-page website can not be completed within 24 hours.

How many requests can I submit at a time?

As many as your heart desires. However, keep in mind your purchased hours based on your plan.

How many brands can I submit requests for?

As many as you like.

What kind of request can Flowz fulfill?

Video Editing
We only edit videos. You provide the script and direct us on how to edit.
Graphic Design
All requests
Bookkeeping
We work with all world-renowned bookkeeping platforms to manage your bookkeeping needs

What kind of designs doesn’t Flowz do?

Video Editing
We do not script or produce your video- we only edit what you script and produce.
We do not do voice-overs. You provide voice-overs
Graphic Design
We only design based on your request. We are not creative directors. You are the creative director.

Tell me more about your team. Where are they located?

Flowz is headquartered in Los Angeles, California. Additionally, our teams are located in-house all over the world. We do not outsource our services to freelancers. Consider our Flowz Pros as an extension of your office, without the HR headaches.

My business is rapidly expanding. Can you keep up?

Our goal is to grow your business as quickly as possible. As you grow so do your Flowz Pros team members. It’s a symbiotic relationship.



Article Number: 66
Author: Wed, Feb 26, 2020
Last Updated: Wed, Mar 11, 2020
Author: admin

Online URL: https://docs.flowz.com/article/faqs.html