Submitting and Managing your Requests


Click on My Workspace on the top dashboard/menu area.

You can also access the My Workspace from the customer landing page.

 

 

Click on the service you wish to use - ie Graphic & Design.

A form will prompt you for the details - provide as much information as possible.

 

Click on the Submit Request to submit your work order.



 

Once you submit your request - you will see a notification in your portal.

 



My Request Menu

 

 

This is view access only - you are not able to move files from one vertical to another - this is done by the system.

 

You will be able to view in a kanban view:

 

New - Outlines any files submitted for completion.

In Progress - Outlines any files that are currently being worked on

Ready for Review - our team has completed your file - and has placed it in Ready for Review - for your feedback

Revisions - Outlines any files that you (as the customer) has returned to our team for them to revise the file

Approved - Outlines any files that you (as the customer) has approved.

(*** this is the location of where you will find your completed files ***)


Archive - The system will archive jobs after a specified time.



 

 

By selecting the Reports - you will be able to see the following:

 

Total Allocated Hours: Subscription Hours

Total Consumed Hours: Number of Hours Used

Total Remaining Hours: Number of hours remaining

 

The bottom of the screen will show all of the files submitted (Last 50 jobs will be visible) 

 



Article Number: 75
Author: Mon, Aug 10, 2020
Last Updated: Mon, Aug 10, 2020
Author: admin

Online URL: https://docs.flowz.com/article/submitting-and-managing-your-requests.html